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Shipping Information - PAWTECH

Shipping Information

Fast, reliable delivery to your door with multiple shipping options

🚚

Free Standard Shipping

Free shipping on all orders over $75. Standard delivery takes 3-5 business days.

  • Orders under $75: $9.99 shipping
  • Delivery within 3-5 business days
  • Tracking number provided
  • Signature confirmation available
⚡

Express Shipping

Need it faster? Choose express shipping for next-day or 2-day delivery.

  • Next-day delivery: $19.99
  • 2-day express: $14.99
  • Order by 2PM for same-day processing
  • Available Monday-Friday

International Shipping

We ship to over 50 countries worldwide with competitive international rates and reliable delivery times.

Canada

5-7 business days
$15.99

Europe

7-10 business days
$25.99

Australia

8-12 business days
$29.99

Asia

6-10 business days
$22.99

Returns & Exchanges - PAWTECH

Returns & Exchanges

30-day hassle-free returns with full refund guarantee

🔄

Easy Returns

Not satisfied? Return your PAWTECH collar within 30 days for a full refund.

  • 30-day return window
  • Full refund on returned items
  • Free return shipping
  • No restocking fees
  • Original packaging not required
🔄

Quick Exchanges

Need a different size or color? We make exchanges simple and fast.

  • Size exchanges within 30 days
  • Color swaps available
  • Expedited exchange shipping
  • Keep using while exchanging
  • No exchange fees

Simple Return Process

Follow these three easy steps to return or exchange your PAWTECH collar

1

Request Return

Contact us or use our online return portal to initiate your return. We'll send you a prepaid return label.

2

Ship It Back

Pack your collar and use our prepaid return label. Drop it off at any carrier location or schedule a pickup.

3

Get Refund

Receive your refund within 3-5 business days after we process your returned item.

⚠️ Important Return Information

  • Items must be returned in working condition
  • Collars damaged by excessive chewing may not be eligible for full refund
  • Return window starts from delivery date, not order date
  • Exchanges count toward your 30-day return period
  • Custom engraved collars are final sale unless defective
  • Lost or stolen packages after return shipment are covered by our insurance
Warranty Coverage - PAWTECH

Warranty Coverage

Comprehensive protection for your PAWTECH Smart Collar

🛡️

2-Year Limited Warranty

Complete protection against manufacturing defects and normal wear under regular use.

  • Manufacturing defects covered
  • Hardware malfunctions included
  • Software updates for life
  • Battery replacement after 1 year
  • Technical support included
💧

Water Damage Protection

IP68 waterproof rating with accidental water damage coverage beyond normal swimming.

  • Submersible up to 10 meters
  • Swimming and rain protection
  • One-time accidental submersion
  • Salt water exposure covered
  • Quick replacement service

What's Covered Under Warranty

✅ Fully Covered

  • Manufacturing defects
  • Hardware failures
  • Charging port issues
  • Button malfunctions
  • GPS/connectivity problems
  • Software bugs and glitches
  • Premature battery failure

⚠️ Limited Coverage

  • Cosmetic wear and tear
  • Strap replacement (6 months)
  • Screen scratches from normal use
  • Battery degradation (1 year)
  • Accidental water damage (once)

❌ Not Covered

  • Physical damage from chewing
  • Loss or theft
  • Intentional damage
  • Unauthorized repairs
  • Damage from extreme temperatures
  • Misuse or neglect

Warranty Timeline

0

Purchase - 30 Days

Full refund or exchange period. No questions asked return policy.

6

6 Months

Strap replacement coverage ends. All electronic components fully covered.

1

1 Year

Battery replacement available if degradation exceeds 20% of original capacity.

2

2 Years

Full warranty coverage ends. Continued software support and updates.

Register Your Warranty

Register your PAWTECH collar to activate your warranty and receive important updates about your device.

Register Your Collar
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